Scott O’Brien and Noah Wallington dissect a recent news article by the New York Times (article link below) which examines the concerns of retail/commercial stores facing violent encounters by customers refusing to wear masks while shopping. This truly has become a new challenge for store managers and owners across the country. Some patrons accept the change, while others refuse the new standards. Planning, preparation, and training are the keys for mitigating harsh or violent encounters.
https://www.nytimes.com/2020/05/15/us/coronavirus-masks-violence.html