A3-VERBAL DE-ESCALATION FOR RETAIL/COMMERCIAL BUSINESSES

$15.00

Number of Hours: 1

Course Offered Until: 12/31/2022

Course #: 25

Description

VERBAL DE-ESCALATION FOR RETAIL/COMMERCIAL BUSINESSES (20-MINUTES)

 

APB’s Verbal De-Escalation For Retail / Commercial Businesses teaches the critical skills necessary to help avoid, and react to heated conversations with agitated customers, staff and all persons.  Learn to de-escalate difficult conversations and keep patients and those around you both happy and safe.

 

  • The student will be able to identify indicators of an agitated person.
  • The student will understand the importance of buying time.
  • The student will be able to identify how to take a situation from crisis to calm using verbal de-escalation.

Order your training and BE PREPARED and BE SAFER today!

 

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