VERBAL DE-ESCALATION FOR RETAIL/COMMERCIAL BUSINESSES (20-MINUTES)
APB’s Verbal De-Escalation For Retail / Commercial Businesses teaches the critical skills necessary to help avoid, and react to heated conversations with agitated customers, staff and all persons. Learn to de-escalate difficult conversations and keep patients and those around you both happy and safe.
- The student will be able to identify indicators of an agitated person.
- The student will understand the importance of buying time.
- The student will be able to identify how to take a situation from crisis to calm using verbal de-escalation.
Order your training and BE PREPARED and BE SAFER today!
Copyright © 2020 APB Consulting Solutions L.L.C.