A3 – Verbal De-Escalation

$15.00

Number of Hours: 1

Course Offered Until: 01/01/2022

Course #: 56

Description

VERBAL DE-ESCALATION FOR All Industries (20-MINUTE COURSE)

APB’s Verbal De-Escalation For All Industries teaches the critical skills necessary to help avoid, and react to heated conversations with agitated persons.  Learn to de-escalate difficult conversations and keep yourself and those around you both happy and safe.

 

  • The student will be able to identify indicators of an agitated person.
  • The student will understand the importance of buying time.
  • The student will be able to identify how to take a situation from crisis to calm using verbal de-escalation.

 

MAKE SURE TO COMPLETE THE LESSON AND WATCH THE FULL VIDEO BEFORE TAKING THE QUIZ.  

 

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