VERBAL DE-ESCALATION FOR All Industries (20-MINUTE COURSE)
APB’s Verbal De-Escalation For All Industries teaches the critical skills necessary to help avoid, and react to heated conversations with agitated persons. Learn to de-escalate difficult conversations and keep yourself and those around you both happy and safe.
- The student will be able to identify indicators of an agitated person.
- The student will understand the importance of buying time.
- The student will be able to identify how to take a situation from crisis to calm using verbal de-escalation.
MAKE SURE TO COMPLETE THE LESSON AND WATCH THE FULL VIDEO BEFORE TAKING THE QUIZ.
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