Kentucky HVAC 6 hour Course with Verbal De-Escalation

Course Content

Lessons Status
1

WHO CAN USE VERBAL DE-ESCALATION (GB)

2

MANAGING CONFLICT (GB)

3

UNDERSTANDING COMMUNICATION (GB)

4

UNDERSTANDING BODY LANGUAGE AND PERSONAL SPACE (GD)

5

DE-ESCALATING A SITUATION FROM CRISIS TO CALM (GB)

6

HVAC Sections 1101-1104

7

HVAC Sections 1105-1109

8

HVAC Sick Building Syndrome Part 1

9

HVAC Sick Building Syndrome Part 2